Stenwood Technology Support

*Note: This page is updated regularly, please check back throughout the year for more return to school information**

Check out the resources below for troubleshooting and using technology at home:

Schoology

Schoology

Schoology Main Page

FCPS SCHOOLOGY HELP INFORMATION

Error Message Logging On? Can't Authenticate?

  • When more than one person (parent and/or student(s) logs into Schoology on the same computer/web browser, you may get an error message when logging in. You will need to clear the cache and delete the history.

clear history

clear history

clear history

PARENTS AND GUARDIANS

STUDENTS

Troubleshooting the Microphone on FCPS Laptop

Try pressing the Fn key and the F4 key on your keyboard at the same time. The little white dot light on the F4 key should be OFF

keyboard settings

 

 

 

  • These videos will show you how to access and troubleshoot the microphone on your FCPS laptop. 

           English | Arabic | Chinese |  Farsi | Korean | Spanish

Troubleshooting the Camera on FCPS Laptop

  • This video will show you how to access and troubleshoot the camera on your FCPS laptop. 

          English | Arabic | Chinese | Farsi |  Korean | Spanish

 

 

 

Troubleshooting the Sound on Your FCPS Laptop

These videos will show you how to access and troubleshoot sound on your FCPS laptop. 

English | Arabic | Chinese | Farsi |  Korean | Spanish

Stenwood Tech Tips YouTube Playlist

Stenwood ES Playlists:  Subscribe to our Channel to get live updates when new materials are posted, some of our playlists are:

 

* Schoology Playlist and FCPS Schoology Playlist

* Return to School Resources Playlist

* Blackboard and BBCU Resources

 

Setting Up Your Technology

Video: Turning on Your Laptop

Video: Turing on Your Laptop (In Spanish)

Video: Using and Caring for your FCPS Computer (In Spanish)

 

Please complete the steps below once you have your FCPS laptop.  We encourage you to have your child do these steps once a day until school starts. A Bailey’s staff member will be in touch with you this week and next week to make sure each step has been completed.  

  1. Video - Plug the laptop into an outlet. (Video in Spanish)
  2. Video - Turn on your laptop only hit the power button one time (Spanish instructions linked)
  3. Video - Log into the computer 
  4. Connect to the internet
  5. Video- Log into Schoology
  6. Video- Find your daily BBCU Link
  7. Video- Shut down your computer at the end of the day
  8. Video- Restart your computer once per week

Need Help?  Call the FCPS Parent Technology Help Desk

  • The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m.to 11 p.m., seven days a week.
  • Parents or guardians who need help in a language other than English should let help desk staff know, and an interpreter will join them on the line. 

Still Need Help? 

Blackboard Collaborate Ultra (BBCU)

Resetting a Password and Account Recovery

Forgot or Need to Change Your Password for FCPS 24-7, SIS Account, Schoology, Google, or the FCPS Network?

FCPS Parent and Student Technology and IT support

* FCPS Return to School Tech Page: Technical support, laptops, and wifi are available for students and families. More information.

 

* IT Help Portal: FCPS has set up an online portal to allow older students and parents and guardians to request technology help directly. 

 

* FCPS Parent Technology Help Desk: The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians who need help in a language other than English can inform the help desk staff when they call, and an interpreter will join them live on the call.

If help desk staff members are unable to solve the issue, they will request help from the appropriate FCPS team.

 

* FCPS Tip for Online Learning SuccessFCPS Tips for Online Learning Success